I hesitated starting on my attempt at contacting Twitter using social media. I wrote my original post last week and kept on waiting to see if someone from Twitter would contact me. Today when the infringing account was suspended, I hoped my entreaties to have someone contact me were working. But when I emailed Twitter support I was told AGAIN my trouble ticket was closed and to re-submit a new report.
It was only then that my frustration level pushed me to enlisting the help of the twitteratti.
Several hours after the #respondtwitter hashtag started making the rounds I got an email from a human being not only a human being, but one who responded to questions with answers that were responsive to my questions – not automated non sequiturs.
And now I am happy to report my client’s trademark is under his control as a Twitter account.